A- Quality usually translates into product / service consistency and customer satisfaction. High quality will keep customers from going to competitors. High Quality will also bring new and repeat business.
Q- What does ISO-9000:2000 certification do for a company?
A-ISO-9000:2000 requires a company to continuously improve its Quality Management System effectiveness, operations efficiency and have it validated by a third party. The year 2000 version has a heavy emphasis on customer satisfaction.
A- By defining, auditing, correcting, and documenting the processes.
Whenever you are in doubt about the importance of having a quality system, ask yourself:
Would you buy from a supplier that does not have
· A well defined and clear process;
· A consistent product and service;
· A reliable documentation system;
· An interest in improvement or customer satisfaction.
Q- What is D.O.E. ?
A- Desing Of Experiment is
application of a set of powerful statistical tools for improving quality of
product, development of efficient process, quickly solving manufacturing
problems and make breakthrough discoveries. A must tool for today's
Six Sigma methodology.
